tag:lipscombuniversityit.statuspage.io,2005:/historyLipscomb University IT Status - Incident History2024-03-27T11:43:44-05:00Lipscomb University ITtag:lipscombuniversityit.statuspage.io,2005:Incident/190470952023-12-13T15:17:32-06:002023-12-13T15:17:32-06:00Wireless Device Replacements [Impacts LUBisonNet & LipscombGuest Wireless Networks]<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>15:17</var> CST</small><br><strong>Completed</strong> - Wireless device replacement has been completed in most of the buildings on the main campus and at the Lipscomb Academy buildings. The small number of remaining replacements will take place over the next few weeks.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>09:00</var> CST</small><br><strong>Update</strong> - -<br />Wireless Device Replacements Progress and Upcoming Buildings:<br />---------------------------------------------------------------------------------------------<br /><br />11/06/23 - Beaman Library [COMPLETED]<br />11/07/23 - Ezell [COMPLETED]<br />11/07/23 - Shinn [COMPLETED]<br />11/07/23 - SAC / McQuiddy [COMPLETED]<br />11/08/23 - Allen Arena [COMPLETED]<br />11/09/23 - Swang [COMPLETED]<br />11/09/23 - Burton [COMPLETED]<br />11/10/23 - McFarland [COMPLETED]<br />11/13/23 - Pharmacy Research [COMPLETED]<br />11/13/23 - Hughes [COMPLETED]<br />11/13/23 - Nursing [COMPLETED]<br />11/14/23 - Fields [COMPLETED]<br />11/15/23 - Modular - Health Clinic [COMPLETED]<br />11/15/23 - Modular - Construction [COMPLETED]<br />11/15/23 - Modular - Advancement [COMPLETED]<br />11/15/23 - Modular - Graduate Admissions [COMPLETED]<br />11/15/23 - Modular - Undergrad Admissions [COMPLETED]<br />11/15/23 - Veterans House [COMPLETED]<br />11/15/23 - Bennett Campus Center [COMPLETED]<br />11/16/23 - Crisman [COMPLETED]<br />11/17/23 - High Rise [COMPLETED]<br />11/16/23 - Sewell Hall [COMPLETED]<br />11/20/23 - Bison Hall [COMPLETED]<br />11/21/23 - Fanning Hall [COMPLETED]<br />11/21/23 - Lipscomb Academy - Upper School [COMPLETED]<br />11/27/23 - Elam Hall [COMPLETED]<br />11/28/23 - Johnson Hall [COMPLETED]<br />11/29/23 - Villages [COMPLETED]<br />11/29/23 - Lipscomb Academy - Lower School [COMPLETED]<br /><br />---------------------------------------------------------------------------------------------<br />* Indicates an estimated, upcoming start date. This start date is subject to change.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>08:00</var> CST</small><br><strong>In progress</strong> - Wireless device replacement work has begun.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>15:00</var> CDT</small><br><strong>Scheduled</strong> - Over the next ~2 months, IT staff and IT contractors will be proactively replacing wireless network hardware across the main campus and at satellite locations. This work will include replacing the wireless devices that are mounted on ceilings and walls throughout every building. This work will begin on the morning of Monday, November 6, 2023 and is expected to continue through Friday, December 29, 2023. The majority of this work will take place Monday through Friday between the hours of 8 AM and 5 PM. The initial focus will be on replacing the wireless devices in academic and administrative buildings. At a later date, additional communication will be sent out regarding the scheduling of this work for campus housing and Lipscomb Academy buildings.<br /><br />Connectivity to the LUBisonNet & LipscombGuest wireless networks will be weak or unavailable for approximately 5 minutes as each wireless device is replaced. Wired network connectivity will not be impacted by this work. Only the wireless connectivity in 1-2 areas (such as a couple of classrooms or a few offices) is expected to be impacted at any given time. After the 5 minute replacement period, wireless connectivity is expected to be fully restored for an impacted area. IT staff will be proactively monitoring for any prolonged outages should such an outage occur. The campus community is encouraged to submit an IT Help Desk ticket if they experience a wireless connectivity issue that lasts longer than 5 minutes.<br /><br />Thank you in advance for your patience and understanding as this work takes place over the next couple of months! This proactive upgrade of wireless network hardware will allow for improved wireless connectivity speeds and help ensure the stability of Lipscomb's wireless network services. If you have any questions related to this work, please submit a ticket via helpdesk.lipscomb.edu or by sending an email to helpdesk@lipscomb.edu.</p>tag:lipscombuniversityit.statuspage.io,2005:Incident/175620812023-06-15T06:44:37-05:002023-06-15T06:44:37-05:00Campus Internet Outage<p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>06:44</var> CDT</small><br><strong>Resolved</strong> - Lipscomb's primary internet service provider completed repairs and restored service following the outage that occurred on the afternoon of Tuesday, 6/13/23. Internet connectivity for the main campus and satellite locations has now been migrated back to the primary campus internet service.<br /><br />Lipscomb IT will continue to proactively monitor for any connectivity issues following this service restoration. If you need any additional assistance related to this incident or another IT issue, please contact the IT Help Desk by entering a ticket at helpdesk.lipscomb.edu</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>12:26</var> CDT</small><br><strong>Identified</strong> - An internet service outage resulted in a loss of internet connectivity for Lipscomb's main campus and satellite locations beginning at 12:26 PM this afternoon (Tuesday, 6/13/23). The cause of that initial internet outage has been as identified. Lipscomb's primary internet service provider has acknowledged a known outage on their side and they are working to resolve the outage as quickly as possible. <br /><br />As of 12:35 PM, internet connectivity was restored to Lipscomb's main campus and satellite location via an alternate internet service.<br /><br />No service restoration ETA is currently available for restoration of the primary internet service. Lipscomb IT will continue to be in contact with the service provider as they work to resolve the issue.</p>tag:lipscombuniversityit.statuspage.io,2005:Incident/174335242023-06-01T08:11:58-05:002023-06-01T08:11:58-05:00Campus Internet Outage<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>08:11</var> CDT</small><br><strong>Resolved</strong> - All internet connectivity for the main campus and satellite locations has returned to normal.<br /><br />IT staff identified a root cause for the network-related services that remained in a degraded state yesterday afternoon. Steps have been successfully taken to fully restore all network-related services and improve overall network service resiliency going forward<br /><br />Thank you for your understanding and patience as IT staff worked to identify and resolve the root cause of this service outage. Lipscomb IT will continue to proactively monitor for any connectivity issues following this service restoration. If you need any additional assistance related to this incident or another IT issue, please contact the IT Help Desk by entering a ticket at helpdesk.lipscomb.edu.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>11:12</var> CDT</small><br><strong>Investigating</strong> - A loss of internet connectivity was experienced for the employee networks at Lipscomb's main campus and satellite locations beginning at 10:52 AM this morning (Wednesday, 5/31/23). As of about 11:00 AM, internet connectivity was restored for the majority of users. However, some services are still in a degraded state (such as Spark Downtown internet access and off campus access to lipscomb.edu). IT staff are working to identify the root cause of the remaining outages and fully restore service as quickly as possible.</p>tag:lipscombuniversityit.statuspage.io,2005:Incident/174221852023-05-31T09:45:25-05:002023-05-31T09:45:25-05:00Campus Phone System Outage<p><small>May <var data-var='date'>31</var>, <var data-var='time'>09:45</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>10:33</var> CDT</small><br><strong>Monitoring</strong> - Lipscomb IT has identified the root cause of the intermittent phone system outages and has taken steps to resolve the issue. The campus phone system is stable at this time and all campus phone services are functioning as expected. IT staff will continue to proactively monitor the system for any further issues.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>09:30</var> CDT</small><br><strong>Investigating</strong> - Lipscomb IT is aware of an issue that is impacting the campus phone system. The issue is intermittently preventing inbound and outbound calling from campus phones. IT staff are working to narrow down the root cause of the issue as quickly as possible.</p>tag:lipscombuniversityit.statuspage.io,2005:Incident/172059252023-05-10T22:15:45-05:002023-05-10T22:15:45-05:00Internet Outage<p><small>May <var data-var='date'>10</var>, <var data-var='time'>22:15</var> CDT</small><br><strong>Resolved</strong> - Lipscomb's primary internet service provider has completed repairs and restored service. Internet connectivity for the main campus and satellite locations has now been migrated back to this primary campus internet service. This is expected to alleviate any network performance degradation that may have been experienced while traffic was being routed through the secondary internet service.<br /><br />Thank you for your understanding and patience as the primary internet service provider worked to make the necessary repairs and restore service. Lipscomb IT will continue to proactively monitor for any connectivity issues following this service restoration. If you need any additional assistance related to this incident or another IT issue, please contact the IT Help Desk by entering a ticket at helpdesk.lipscomb.edu.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>06:30</var> CDT</small><br><strong>Identified</strong> - An internet outage resulted in a loss of internet connectivity for Lipscomb's main campus and satellite locations beginning at 4:07 AM this morning (Wednesday, 5/10/23). The cause of that initial internet outage has been as identified. Lipscomb's primary internet service provider has acknowledged an outage on their side and they are working to resolve the outage as soon as possible. <br /><br />In the meantime, a secondary internet service has been brought up to restore internet connectivity to Lipscomb's main campus and satellite locations. Users may notice decreased network performance while this secondary circuit is in use, but internet access is expected to remain available. Network performance degradation is likely to be most noticeable when using network-sensitive applications such as video meetings, video playback, and gaming.<br /><br />No service restoration ETA is currently available for restoration of the primary internet service. Lipscomb IT will continue to be in contact with the service provider as they work to resolve the issue.</p>tag:lipscombuniversityit.statuspage.io,2005:Incident/169719752023-04-27T21:43:35-05:002023-04-27T21:43:35-05:00Internet Outage<p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>21:43</var> CDT</small><br><strong>Resolved</strong> - Lipscomb's primary internet service provider has completed repairs and restored service. Internet connectivity for the main campus and satellite locations has now been migrated back to this primary campus internet service. This is expected to alleviate any network performance degradation that may have been experienced while traffic was being routed through the secondary internet service.<br /><br />Thank you for your understanding and patience as the primary internet service provider worked to make the necessary repairs and restore service. Lipscomb IT will continue to proactively monitor for any connectivity issues following this service restoration. If you need any additional assistance related to this incident or another IT issue, please contact the IT Help Desk by entering a ticket at helpdesk.lipscomb.edu.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>07:44</var> CDT</small><br><strong>Update</strong> - Lipscomb's primary internet service provider continues work to repair a fiber cut and restore service. A secondary campus internet service remains in use at this time while the primary internet service is down.<br /><br />Lipscomb IT has remained in contact with the primary internet service provider since the start of the service outage. While a service restoration ETA has not been committed to at this time, progress continues to be made on repairs. <br /><br />Users may notice decreased network performance while the secondary internet service is in use. However, internet access is expected to remain available for the main campus and satellite locations. Network performance degradation may be noticeable when using network-sensitive applications such as video meetings, video playback, and online gaming.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>09:04</var> CDT</small><br><strong>Identified</strong> - The cause of the initial internet outage has been as identified. Lipscomb's primary internet service provider has acknowledged an outage on their side and they are working to resolve the outage as soon as possible. In the meantime, a secondary internet service has been brought up to restore internet connectivity to Lipscomb's main campus and satellite locations. Users may notice decreased network performance while this secondary circuit is in use, but internet access is expected to remain available. Network performance degradation is likely to be most noticeable when using network-sensitive applications such as video meetings, video playback, and gaming.<br /><br />No service restoration ETA is currently available for restoration of the primary internet service. Lipscomb IT will continue to be in contact with the service provider as they work to resolve the issue.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>08:33</var> CDT</small><br><strong>Investigating</strong> - Lipscomb IT is investigating an internet outage that is affecting internet connectivity for the main campus and satellite locations. More information will be provided as the root cause is identified. Not internet service restoration ETA is available at this time.</p>tag:lipscombuniversityit.statuspage.io,2005:Incident/163543492023-03-06T09:42:50-06:002023-03-06T09:42:50-06:00Anthology Student (CNS) Outage<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>09:42</var> CST</small><br><strong>Resolved</strong> - Anthology Student (CNS) web client services have been restored.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>08:21</var> CST</small><br><strong>Investigating</strong> - Lipscomb IT is aware that the Anthology Student (CNS) web client is currently down. We are working with the vendor to identify the cause of the outage and restore service as quickly as possible. We apologize for the inconvenience.</p>tag:lipscombuniversityit.statuspage.io,2005:Incident/159553762023-01-30T07:39:34-06:002023-01-30T07:39:34-06:00Campus Internet Outage<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>07:39</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>21:34</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>21:33</var> CST</small><br><strong>Update</strong> - IT has identified the root cause of the internet outages on 1/27/2023 and networking services have been fully restored. Monitoring of internet connectivity will continue to ensure that services remain stable.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>15:25</var> CST</small><br><strong>Investigating</strong> - Beginning at 2:47 PM this afternoon, campus internet (both wired and wireless) began experiencing an outage. This affected internet access on the main campus and at remote locations. As of approximately 3:15 PM, internet service was restored. There are still certain on-premise services that are down and work is continuing to restore those services. Once all services have been restored, further investigation will follow to identify the root cause of the outage.</p>tag:lipscombuniversityit.statuspage.io,2005:Incident/139507392022-11-29T13:42:56-06:002022-11-29T13:42:56-06:00Network Outage Resulting From Power Flicker<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>13:42</var> CST</small><br><strong>Resolved</strong> - Internet and phone service has been restored to all locations. If you need any additional assistance related to this incident or another IT issue, please contact the IT Help Desk by entering a ticket at helpdesk.lipscomb.edu.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>12:28</var> CST</small><br><strong>Investigating</strong> - A power flicker on the main campus and at satellite locations occurred at approximately 12:11 PM and caused several network devices to lose power. This resulted in momentary or extended outages of internet and phone services across multiple locations. IT staff are working to restore service to locations that are still without service at this time. Service is currently expected to be restored to all locations by 1:30 PM.</p>tag:lipscombuniversityit.statuspage.io,2005:Incident/127086632022-11-03T15:19:54-05:002022-11-03T15:20:29-05:00Zoom Meetings and Zoom Rooms Outage<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>15:19</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>15:19</var> CDT</small><br><strong>Update</strong> - Zoom reports that the outage has been fully resolved as of 2:09 PM CDT. All Zoom services appear to be functioning as expected at this time.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>13:29</var> CDT</small><br><strong>Monitoring</strong> - Zoom has acknowledged an outage that was preventing Lipscomb's Zoom accounts from being accessible. It appears that Zoom service is currently restored for Lipscomb users. Zoom engineers are working to diagnose the cause of the outage and permanently resolve the issue.</p>tag:lipscombuniversityit.statuspage.io,2005:Incident/111987882022-09-22T07:27:45-05:002022-09-22T07:27:45-05:00Internet Outage<p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>07:27</var> CDT</small><br><strong>Resolved</strong> - Campus internet service has remained stable during the monitoring period and no further anomalies have been observed. If you need any additional assistance related to this incident or another IT issue, please contact the IT Help Desk by entering a ticket at helpdesk.lipscomb.edu.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>13:59</var> CDT</small><br><strong>Monitoring</strong> - As of 10:15 AM this morning, the primary campus internet service has been restored. Lipscomb IT will continue to monitor network traffic and verify that connections remain stable and function as expected.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>17:36</var> CDT</small><br><strong>Identified</strong> - Lipscomb IT is investigating an ongoing internet outage that is affecting both wireless and wired network devices on the main Nashville campus and at remote locations. The underlying problem has been identified and a secondary internet circuit has been brought up for the time being. However, internet connectivity may remain intermittent and slow until the primary internet service is restored. There is currently no ETA for restoration of the primary internet service.</p>tag:lipscombuniversityit.statuspage.io,2005:Incident/108301142022-08-17T12:51:47-05:002022-08-17T12:51:47-05:00CNS Web Client is Down<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>12:51</var> CDT</small><br><strong>Resolved</strong> - No further issues related to CNS Web Client logins have been observed during the monitoring period. The CNS Web Client is functioning as expected at this time and this incident has been resolved.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>10:17</var> CDT</small><br><strong>Monitoring</strong> - CNS Web Client logins are now functioning as expected and the issue is resolved at this time. Lipscomb IT will continue to monitor the resolution and provide updates if any further issues are identified.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>08:25</var> CDT</small><br><strong>Investigating</strong> - Lipscomb IT is aware of an issue that is preventing users from logging into the CNS Web Client. This issue does not seem to be affecting student logins to the CNS Student Portal at this time. <br /><br />The CNS Web Client login issue is being escalated with the vendor and teams are working to restore the service as quickly as possible. A service restoration ETA is not available at this time.<br /><br />WORKAROUND: For users that have access to the legacy CNS Desktop Client, logins to the desktop client appear to be working as expected at this time. The CNS Desktop Client is used by some administrative staff and is not available to all users.</p>tag:lipscombuniversityit.statuspage.io,2005:Incident/103730012022-06-21T15:45:04-05:002022-06-21T15:45:04-05:00Internet Outage<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>15:45</var> CDT</small><br><strong>Resolved</strong> - Internet connectivity has been restored to the main campus and remote locations. We apologize for the inconvenience caused by the outage. IT staff will continue to proactively monitor for any lingering affects following the internet service restoration. If you encounter any ongoing issues, please notify the IT Help Desk by entering a ticket at helpdesk.lipscomb.edu.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>14:43</var> CDT</small><br><strong>Identified</strong> - Lipscomb IT is aware of an internet outage that is affecting the main campus and remote locations. IT staff are working to restore internet service to all location as quickly as possible. Current service restoration is 2:45 PM.</p>tag:lipscombuniversityit.statuspage.io,2005:Incident/103474612022-06-19T12:49:10-05:002022-06-19T12:49:10-05:00Server Outages Causing Intermittent Network Outages<p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>12:49</var> CDT</small><br><strong>Resolved</strong> - No lingering issues have been observed following service resolution.</p><p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>22:05</var> CDT</small><br><strong>Monitoring</strong> - On-premise server outage has been resolved and affected network services have been restored. IT staff will continue to monitor services for any lingering issues resulting from the outage.</p><p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>22:02</var> CDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>21:47</var> CDT</small><br><strong>Identified</strong> - Lipscomb IT is investigating the cause of an on-premise server outage that is, in turn, causing intermittent wireless and wired network outages for the main campus and remote locations.</p>tag:lipscombuniversityit.statuspage.io,2005:Incident/99685722022-05-11T16:35:49-05:002022-05-11T16:35:49-05:00Network Outage at McCadams Athletic Center<p><small>May <var data-var='date'>11</var>, <var data-var='time'>16:35</var> CDT</small><br><strong>Resolved</strong> - Internet service was restored to McCadams at approximately 3:45 PM. All network services should now be fully operational at this location. If you continue to experience any network issues at this location, please contact the IT Help Desk for further assistance.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>13:06</var> CDT</small><br><strong>Identified</strong> - IT staff have confirmed a network outage at McCadams Athletic Center. The cause of the outage is a third-party internet circuit that is currently down. The internet provider's service restoration ETA is currently 7:30 PM. IT will continue to monitor the outage and verify that network connectivity is restored once the internet service is restored.</p>tag:lipscombuniversityit.statuspage.io,2005:Incident/99656982022-05-11T16:31:58-05:002022-05-11T16:31:58-05:00Network Outage in Multiple Buildings on Nashville Main Campus<p><small>May <var data-var='date'>11</var>, <var data-var='time'>16:31</var> CDT</small><br><strong>Resolved</strong> - Power and network services were restored to all remaining buildings at approximately 3:15 PM. If you experience any ongoing network issues at the affected locations, please contact the IT Help Desk for further assistance.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>11:38</var> CDT</small><br><strong>Update</strong> - Power and network services were restored to the majority of the affected buildings at approximately 8:30 AM. Service Operations has confirmed that power will remain down in Sewell Hall for the rest of the day in order for ongoing maintenance to continue. The following locations will remain without network services until power is restored to Sewell Hall:<br /><br />-Sewell Hall<br />-Contemporary Music House (CEA)<br />-Ayers Institute House</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>06:38</var> CDT</small><br><strong>Identified</strong> - IT staff has confirmed that an ongoing power outage is the cause of the current network outage. No service restoration ETA is available at this time.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>06:22</var> CDT</small><br><strong>Investigating</strong> - Our monitoring system has indicated wired and wireless network outages in multiple buildings on the Nashville main campus. We are currently investigating the root cause of these outages.</p>tag:lipscombuniversityit.statuspage.io,2005:Incident/98061732022-04-26T08:03:00-05:002022-04-26T08:03:00-05:00Cable TV Outage on Main Campus<p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>08:03</var> CDT</small><br><strong>Resolved</strong> - Comcast has resolved the outage on their side and cable TV services on campus are now restored.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>13:53</var> CDT</small><br><strong>Identified</strong> - Lipscomb's ETS department has confirmed with the campus cable TV provider that there is an ongoing outage on the provider's side. Due to this outage, there is currently no cable TV service on Lipscomb's main campus. A service restoration ETA has not been provided at this time. The ETS staff will continue to follow up on service restoration progress and provide updates as they become available.</p>tag:lipscombuniversityit.statuspage.io,2005:Incident/97903112022-04-18T12:28:46-05:002022-04-18T12:28:46-05:00Automated emails not sending from IT ticketing system<p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>12:28</var> CDT</small><br><strong>Resolved</strong> - The IT ticketing system vendor have verified that this issue has been resolved. Emails are now being sent from the ticketing system as expected.</p><p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>14:39</var> CDT</small><br><strong>Identified</strong> - The IT ticketing system is not automatically sending emails when a ticket is updated. Our ticketing system vendor has identified the issue and is currently working on a resolution. Until the issue is resolved, IT staff are manually monitoring active tickets and directly emailing ticket contacts when needed.</p>