The IT ticketing system vendor have verified that this issue has been resolved. Emails are now being sent from the ticketing system as expected.
Posted Apr 18, 2022 - 12:28 CDT
Identified
The IT ticketing system is not automatically sending emails when a ticket is updated. Our ticketing system vendor has identified the issue and is currently working on a resolution. Until the issue is resolved, IT staff are manually monitoring active tickets and directly emailing ticket contacts when needed.
Posted Apr 15, 2022 - 14:39 CDT
This incident affected: IT Systems (IT Service Ticketing).